top of page

Cancellation & Refund Policy

Ticket Policy

All tickets purchased through our online ticketing service are non-refundable but transferable. Once a ticket is purchased, it cannot be refunded but can be transferred to another person who wishes to attend the event.


To transfer a ticket, the original ticket holder must contact the Event Organizer directly. The Event Organizer should be notified of the transfer by providing the names and email addresses of the person(s) to whom the ticket(s) will be transferred.

Transfer of Tickets

The transfer of tickets is subject to the approval and discretion of the Event Organizer. The Event Organizer reserves the right to deny or restrict ticket transfers in certain circumstances.

The original ticket holder and recipient of the transferred ticket(s) are responsible for communicating and coordinating the transfer process. The Event Organizer will not facilitate or mediate the transfer of tickets between parties.



Ticket Security

Guests are strongly advised to keep their tickets safe and secure. Shifteye Studios does not accept liability for stolen, lost, or copied tickets.


Guests should take necessary precautions to protect their tickets, including not sharing them with unauthorized individuals or making duplicates. Only the original, valid ticket will be accepted for admission to the event.

Event Cancellation

In the event of an event cancellation by the Event Organizer, The Shifteye Studios, or any other unforeseen circumstances, the Event Organizer will communicate the cancellation and provide instructions regarding refunds or alternative arrangements, if applicable.


The Shifteye Studios will not be responsible for any costs or expenses incurred by guests related to the cancellation of an event, including but not limited to travel or accommodation expenses.


Changes to Event Details

The Event Organizer reserves the right to make changes to the event details, including but not limited to date, time, venue, or program. In such cases, the Event Organizer will communicate the changes to ticket holders and provide instructions on how to proceed.

Privacy Policy

This Privacy Policy describes how Shifteye Studios ("we," "us," or "our") collects, uses, and protects your personal information. By using our website or services, you agree to the terms of this Privacy Policy.

Information We Collect

We may collect personal information from you, such as your name, email address, phone number, and payment information, when you:

  • Book our venue or services

  • Sign up for our newsletter or mailing list

  • Contact us with a question or comment

  • Participate in a survey or promotion.

We may also collect non-personal information about your use of our website, such as your IP address, browser type, and pages visited.

How We Use Your Information

We may use your personal information for the following purposes:

  • To process and fulfil your booking or order

  • To send you marketing communications about our services and promotions

  • To respond to your questions or comments

  • To improve our website and services.

We may also use non-personal information to analyze website usage and trends and to improve our website design and content.

How We Protect Your Information

We are committed to protecting your personal information from unauthorized access, disclosure, or misuse. We use industry-standard security measures, such as firewalls and encryption, to protect your information. However, no security system is perfect, and we cannot guarantee the security of your information.

Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information with third-party service providers who assist us with our business operations, such as payment processing or email marketing. These providers have access to your information only as necessary to perform their services.

We may also disclose your information in response to a legal request or to comply with applicable laws or regulations.

Your Choices

You can opt-out of receiving marketing communications from us by following the unsubscribe instructions in our emails. You can also contact us to update or delete your personal information.


Our website uses cookies, which are small data files that are stored on your device when you visit our site. Cookies help us personalize your experience and improve our website. You can control cookies through your browser settings.

Children's Privacy

Our website and services are not intended for children under the age of 15. We do not knowingly collect personal information from children under the age of 15.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website.

Contact Us

If you have any questions or concerns about this Privacy Policy or our use of your personal information, please contact us at

Inclusivity Policy

Shifteye Studios is committed to providing an inclusive and safe environment for all employees, clients, and guests. We believe that everyone deserves to be treated with dignity and respect, regardless of their race, ethnicity, gender identity, sexual orientation, religion, age, or any other characteristic protected by law.

Zero Tolerance for Abuse, Violence, or Prejudicial Behavior

We have a zero-tolerance policy for abuse,  violence, or any form of prejudicial behaviour, including but not limited to discrimination, harassment, bullying, and intimidation. We take all allegations of such behaviour seriously and will take appropriate action to address any violation of this policy.

All employees, clients, and guests are expected to comply with this policy and to treat others with respect and professionalism. Any behaviour that violates this policy will result in disciplinary action, up to and including termination of employment or contractual agreement or removal from the premises.

Reporting a Violation

If you experience or witness any behaviour that violates this policy, we encourage you to report it to a member of our management team or HR department immediately. We will investigate all reported violations and take appropriate action to address the issue and prevent future occurrences.


We are committed to maintaining the confidentiality of all reports of policy violations to the extent possible while still taking appropriate action to address the issue. We will not retaliate against any employee, client, or guest who reports a violation of this policy.

We believe that everyone has a right to feel safe and included in our workplace and events. This policy is designed to ensure that Shifteye Studios is a welcoming and inclusive environment for all.

bottom of page